FAQ
What should I do if I miss my dose? Can I take it later?
It is important to take your medication as prescribed by your GP or healthcare professional. If you miss a dose, take it as soon as you remember. However, if it is nearly time for your next dose, skip the missed one and carry on with your regular schedule. Never take two doses at once to make up for a missed one.
What should I do if I lose my prescription?
If you lose your prescription, contact your GP or healthcare provider to request a replacement. You are also welcome to get in touch with our pharmacy if you have previously purchased the medication, as we may be able to assist you in obtaining a copy of your prescription.
How should I dispose of expired or unused medications?
Do not dispose of medications in general household waste or flush them down the toilet, as this can be harmful to the environment. Improper disposal may also risk unused medications being accessed by others. Please contact your local pharmacy or NHS service for guidance on safe medication disposal schemes available in your area.
What payment methods do you accept?
We accept Visa, MasterCard, AMEX, Discover, Bitcoin, and Ethereum.
What should I do if I experience an adverse reaction to my medication?
If you experience any side effects or adverse reactions, please contact your GP or healthcare professional immediately. They may advise you to stop taking the medication or switch to an alternative. In the event of a serious reaction, please call 999 or visit your nearest A&E department.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number. You can use this number to monitor the progress of your delivery at any time.
How can I find a product on your website?
Simply use the search bar at the top of the website or browse through the product categories to find the items you are looking for. If you need any further assistance, our customer support team is always happy to help.
What types of products do you offer?
We offer a wide range of products, including prescription medications, over-the-counter health products, sexual wellness items, as well as skin and hair care products.
I need further information about your pharmacy. Where can I find it?
For more details, please refer to this FAQ section or contact our customer support team for personalised assistance. We are always on hand to answer any questions you may have.
Can I get advice on a product?
Yes, you are welcome to get in touch with our customer support team via live chat, phone, or email for advice and recommendations on the products you need. Our team is always happy to help you find the right solution for your needs.
What are the delivery times?
Delivery via our Trackable Courier Service typically takes 10–21 days. Shipments can be monitored using your tracking number, and the maximum delivery time is up to 30 days.
Do you offer order cancellations?
You may cancel your order within 24 hours of placing it, provided it has not yet been dispatched. Simply contact us via our Feedback Support Service, Live Chat, or Phone, and a member of our team will be happy to assist you promptly. Please note that once an order has been dispatched, cancellation is no longer possible.